Total Triage Practice
To improve our waiting times and to ensure that you are seen by the most appropriate person within an appropriate period of time we have moved to being a Total Triage Practice. This means that all requests for an appointment with a doctor are looked at and reviewed by a Doctor.
What this means for you:
- Total Triage ensures that your query is directed and dealt with appropriately making this a better and more efficient experience for you.
- Ensures greater continuity of care, the doctor will review your medical record and wherever possible book you an appointment with the same clinician that has dealt with the problem previously.
We have a range of health care professionals working at the practice who may be more appropriate for you to see, rather than the GP. We may offer you an appointment with the team members listed below:
- Nurse
- Nursing Associate
- Health Care assistant
- Physio
- Physician Associate
- Clinical Pharmacist
- Social Prescriber
- Community care coordinator
This is because we want to offer our patients access to the most appropriate service first which is not always the GP. It also means that patients will find it easier to get a GP appointment when they need one.
How do I contact the practice/request an appointment?
- Online request - this is the preferred method, you can still contact the surgery by telephone or in person and Reception will help you.
- Accurx is our online consultation platform accessible via NHS App or clicking on the link above.
- It removes the need to hang on the telephone and avoids the 8 am rush.
- Please see the link below for a video on how to use the system.
What happens to my request?
- Medical requests are triaged by a GP, who will decide on the most appropriate action and timescale, which may include, telephone or face to face appointment, advice or signposting to another service.
- Urgent medial requests- we will respond to you the same day
- Routine medical requests- we will respond to you within 2 working days
- Admin requests are viewed and directed to the most appropriate team member for action
Why we are making this change:
- We want to make it easier and fairer to access General Practice in our area
- This change should make it easier to submit requests to the practice and ensure that requests are seen by the most appropriate member of staff and dealt with in an appropriate timeframe. Appointments will be prioritised according to need, rather than who gets to the appointments first.