Prescriptions

Use the NHS APP Today:

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NHS App

Prescriptions

The easiest way to order your repeat prescription is by using your NHS App account This shows you all your repeat medicine and dosage and you can choose the ones you need.
 
Alternatively you can contact Prescription Ordering Direct (POD) service - NHS Shropshire, Telford and Wrekin

The POD can be contacted via telephone on 0333 358 3509, Monday to Friday between 9am and 5pm. It is a large call centre with 30+ handlers to deal with your request. They can also be contacted using their form or by email shropshire.pod@nhs.net 

Please note: we do not take repeat prescription requests over the phone or email.

Dispensing patients prescriptions

We are fortunate to have a Dispensary at the practice which means we can dispense medication to some of our patients. Legislation means that we can only dispense your medication is you live more than three miles (by road) from the chemists in Albrighton or Shifnal.  
 
The dispensary opening hours are: 08.30 to 6.00 pm daily.
 
If you are a dispensing patient you can use NHS App, or POD to request your repeat prescriptions or you can contact Dispensary by phone 01902 372301.

 

Prescription Ordering Direct service (POD)

Prescription Ordering Direct service (POD) gives you access to a team who specialise in prescribing. It also helps to relieve pressure on our telephones, freeing up staff time to support patients and helps with safe prescribing.

How to access POD

Email: shropshire.pod@nhs.net

Go online and fill in a request form: www.shroptelpod.nhs.uk

Please call 0333 358 3509 to order between 9am and 5pm

You can also

  • order through your NHS APP
  • using the green repeat prescription slip

Collecting your prescription

Prescriptions for all non dispensing patients are no longer printed and will now be transmitted electronically to the pharmacy of their choice.  Patients should not need to attend surgery to collect their repeat prescription.  Patients who have not yet nominated a destination for their prescriptions, please visit your pharmacy of choice and ask them to arrange your nomination.

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Electronic prescription service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

  • Choosing a pharmacy or other dispenser
  • Cancelling or changing your choice of pharmacist or dispenser
  • What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • Dispensing Patients - telephone 01902 373725 between 12pm and 2pm for any queries 
  • complete an online request using the link on our home screen

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.